RETURNS & REFUNDS 

We hope the goods are to your liking! However, if you change your mind, the return request must be filled in online within 14 days from the date of receipt of the order.

Products must be returned in the exact same condition in which you received them: unworn, unwashed and returned with all labels attached.

Should you try on an item, please do not remove the labels which are attached, otherwise the return will not be accepted.

 

 

RETURN REQUEST

 

HOW TO SUBMIT YOUR RETURN REQUEST AS NON REGISTERED USER (ORDERING AS GUEST):

• Please login to the Guest Order Control area via the Guest order and enter your order information.
• Access your order details and select "RETURN".
• Place the return request for the products to be returned, you will immediately receive an e-mail confirming the submission of your return request.

 

HOW TO SUBMIT A RETURN REQUEST AS REGISTERED USER :

• Go to the MY ACCOUNT area, that you can find in the user dashboard, in the ORDER area.
• Access your order details and select "RETURN".
• Place the return request for the products to be returned, you will immediately receive an e-mail confirming the submission of your return request.
  

 

 

Once the return request has been completed within 1-2 working days, you will receive a confirmation e-mail from our Customer Care department along with the return label in order to send the parcel back to our warehouse.

 

 

RETURN OF THE PRODUCTS

 

How do I return my items?

 

• Please print out the return authorisation email and place it in the package with the items to be returned.
• To complete the return procedure, please use the return label and the pre-compiled proforma invoice that you will receive as soon as your return request will be authorised.
• Please attach the return label outside the package, making sure to cover the previous delivery label, and place the proforma invoice in a clear envelope on the outside the box.

 

• Book a collection with the courier by visiting the DHL website at the following link  or by chatting with DHL trough Whatsapp at the page link. You can also drop off your package at a DHL Access Point, to find one in your area click on this : link

 

REFUND

As soon as your return arrives at our warehouse, the Quality Control Department will carry out the necessary verifications. If the outcome is positive, we will send you an e-mail confirming the return and the disposition of the refund.

The refund will be issued within 14 days from receipt of the goods on the same payment method used to place the order.

Please note that the processing time required to receive your refund depends on the internal procedures of your Credit Institution.

 

Return for faulty or incorrect article 

In addition to the right of withdrawal, by law you are entitled to an appropriate product, or what in legal terms is defined as "a product that complies with the agreement".

Moorer is committed to provide high quality products and services. If, for any reason, you have a complaint about a product purchased online ( in case of defective and/or non-conformity), please contact our Customer Care . 

 

Please provide all the necessary information, best including the related order number and pictures with the product labels you received. 

Before sending the goods back we kindly ask you to wait for a reply from our Customer Care that will deal with your claim as soon as possible.