REFUND POLICY

RIGHT OF WITHDRAWAL, FAULTY ITEMS, METHOD OF THE  RETURN AND REFUND

Conditions for the exercise of the right of withdrawal:

You can return one or more products purchased by sending written notice to store@moorer.clothing.

One of our operators will get in touch with you and will send you a return label for you to stick on the box, with the address where you can send the products.

You will also be asked to select your preferred shipping method:

  • You can send the parcel directly with your preferred courier.
  • You can send it with one of our couriers (for requested refunds, you will be charged €30 for this service)

The products must be returned to the courier within 14 working days from the date you received your order.

• The product must not have been used, worn, washed or damaged;
• The identification tag must still be attached to the products with the disposable seal;
• Products must be returned in their original packaging;
• Products must be returned to the seller in a single shipment. The Seller, in fact, reserves the right not to accept a single order returned and delivered at different times;
• Products must be delivered to the carrier within 14 working days from the date you received the products.

If you have fulfilled all the requirements, the Seller will refund the price of the products purchased, remaining at your charge only the cost of the return, those for the return to the seller of the products purchased. We will contact you if your return will not be accepted because it does not meet the conditions listed above. In this case, you can choose to have the products delivered at your expense. If you refuse the shipment the Seller reserves the right to retain the goods and the amount paid for the purchase of products.

Time and modality of the refund:

After the Seller has received your return and verifying that all requirements have been met, you will receive an e-mail confirming acceptance of the return. Whatever the mode of payment you used (credit card / debit card, PayPal or bank transfer payment) refund is activated by the Seller as soon as possible after it has verified that the withdrawal is made in compliance with the conditions mentioned above.

Identification tag of the product:

All products offered for sale by the Seller are provided with an identification tag attached with a disposable seal, which is an integral part of the good. We invite you to try the product without removing the tag or seal because we will not accept return items that do not have them.