REPAIRS AND AFTER-SALES SERVICE FOR OFFLINE PURCHASES
If the garment was purchased in a MooRER physical store or at a MooRER retailer or on an eCommerce site other than moorer.clothing, please fill in the contact form below, selecting "Offline repairs and after-sales service" and indicating the following details in the "Description":
product model (found on the label inside the garment. Example: ONIRO_STP)
date of purchase
where the purchase was made (if the purchase was made on an eCommerce site other than moorer.clothing, specify the website and order number)
You will then need to attach some photos in JPEG format to allow the relevant department to analyse the problem encountered.
If you have valid proof of purchase documentation, you can request for the garment to be repaired free of charge within two years from the date of purchase, provided that the damage can be attributed to a product defect. If, however, the damage is attributable to circumstances which are not due to MooRER, the repair can be carried out at the customer's expense, if it is feasible to do so.