Refund policy

1. How do I make a return?

You can return items purchased online provided they have not been used, worn, or washed, and still have all original tags attached.

You can initiate a return within 14 days of delivery by contacting our Customer Care team at: customercare@moorer.it

2. Is the return free?

Returns are free if you use the courier specified on the return label.

Alternatively, you may choose a different courier. However, in this case, you will be responsible for the return shipping costs, and these will not be reimbursed.

Please note that using a different courier may delay the return process and the final refund.

3. Where is my return?

To track the status of your return, enter the tracking number from the return label on the courier's website.

Please note that the refund will be issued within 14 business days of the return arriving at our warehouse.