Shipping policy
SHIPPING
1. Where do you ship, and how much does shipping cost?
We ship to many countries using MooRER’s complimentary Standard shipping service.
You can check whether we ship to your country by referring to the table below.
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STANDARD – SHIPMENT OFFERED BY MooRER |
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COUNTRY |
TIME |
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Austria - Belgium - France - Germany - Netherlands - Spain |
3-5 business days |
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Bulgaria - Latvia - Portugal - Romania |
3-5 business days |
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Canada |
5-7 business days |
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Croatia |
3-5 business days |
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Denmark |
3-5 business days |
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Estonia - Finland |
5-7 business days |
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Greece |
3-5 business days |
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United Kingdom |
3-5 business days |
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Irland |
3-5 business days |
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Italy |
3-5 business days |
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Luxembourg - Poland - Czech Republic - Slovakia |
3-5 business days |
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Norway |
5-7 business days |
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United States |
5-7 business days |
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Svezia |
5-7 business days |
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Switzerland |
6-7 business days |
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Hungary |
3-5 business days |
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EXPRESS |
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COUNTRY |
COST |
TIMING |
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Andorra - Cyprus - Estonia - Finland - Bulgaria - Portugal - Luxembourg - Romania |
25 |
EUR |
1-2 business days |
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Australia |
35 |
USD |
5-7 business days |
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Austria |
25 |
EUR |
1-2 business days |
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Belgium - France - Germany - Netherlands - Spain |
25 |
EUR |
1-2 business days |
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Canada |
35 |
USD |
1-2 business days |
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Croatia - Ireland - Latvia - Poland - Czech Republic - Slovakia |
25 |
EUR |
3-4 business days |
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Denmark |
187 |
DKK |
3-4 business days |
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United Arab Emirates |
35 |
EUR |
3-4 business days |
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Japan |
190 |
JPY |
3-4 business days |
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United Kingdom |
22 |
GBP |
3-4 business days |
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Greece |
25 |
EUR |
3-4 business days |
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Italy |
20 |
EUR |
1-2 business days |
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Kuwait |
35 |
EUR |
5-6 business days |
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Monaco |
25 |
EUR |
1-2 business days |
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Norway |
35 |
NOK |
3-4 business days |
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Singapore |
35 |
EUR |
3-4 business days |
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United States |
35 |
USD |
3-5 business days |
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Korea |
54.000 |
KRW |
5-6 business days |
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Sweden |
277 |
SEK |
3-4 business days |
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Switzerland |
33 |
CHF |
3-4 business days |
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Turkey |
35 |
EUR |
5-6 business days |
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Hungary |
25 |
EUR |
1-2 business days |
2. Do I have to pay taxes and duties?
The locally applicable VAT is charged on all orders shipped to destinations within the European Union, the United Kingdom, and the United States.
For many countries outside the EU, shipments are sent on a DDP (Delivered Duty Paid) basis, meaning that all applicable import duties and customs charges are included in the final product price.
All other countries outside the European Union that are not included in the list are considered DDU (Delivered Duty Unpaid) destinations: the product prices shown do not include taxes or VAT. The recipient is responsible for all import duties, customs charges, and local taxes imposed by the destination country. Payment of these charges is required for the order to be cleared through customs.
We are unable to predict the amount of taxes and duties that may apply; therefore, we recommend checking these costs before placing an order. Shipping costs are already included in your final order total. However, the courier may issue a separate invoice for any local taxes due.
2.1 DDP
United Kingdom
Australia
Japan
Saudi Arabia
South Korea
Switzerland
Turkey
United Arab Emirates
South Africa
Singapore
Canada
Qatar
Kuwait
2.2 Brexit
As of January 1, 2021, the United Kingdom is no longer a member of the European Union.
Following the free trade agreement signed between the two parties, customers can continue to make purchases between the European Union and the United Kingdom, and vice versa, without additional taxes being applied.
3. How can I track the status of my order?
Once your order has been shipped, you will receive a confirmation email containing the shipping details and a tracking number that you can use to track your order.
If you completed your purchase using your account, you can check the status of your order by logging in and visiting the “Orders” section.
4. My tracking number does not work or cannot be found. How can I track my order?
You can check the status of your order by logging in to your account and visiting the “Orders” section. If you place your order as a guest, you will need to wait for the courier’s email containing your tracking number.
If the tracking number does not work or cannot be found, do not worry it may take up to 24 hours for the information to be transferred from the courier to our systems.
During this time, your order information may be incomplete, or the tracking number may be shown as “not found.”
We therefore recommend checking again 24 hours after receiving the shipping confirmation email containing the tracking number. The information will be updated directly by the courier. If you still have problems or have any questions, please contact Customer Care.
5. Why was my order cancelled?
If your order has been cancelled, please try the following: contact your bank to check whether any security restrictions have been placed on your credit card. Then try placing a new order, making sure that the billing address, the name on the card, and all other account or card details are correct.
If the issue persists, please contact our Customer Care team by clicking the “Contact Us” link below.
6. Can I schedule the delivery date and time?
It is not possible to book a specific delivery time or arrange an appointment with the courier. Deliveries are made from Monday to Friday during business hours. The courier does not deliver on public holidays or the days preceding them.
DHL will notify the recipient in advance of the package’s expected delivery date by text message or email. If no one is available at the time of delivery, the recipient can use the email to redirect the package to a Service Point or reschedule delivery for another day.
7. What happens if I am not at home when my order is delivered?
If you are unavailable when your order is delivered, you can reschedule the delivery for another day or have the package sent to a nearby Service Point of your choice.
8. What happens if I am not at home at the time of delivery?
If you are unavailable when your order is delivered, you can reschedule the delivery for another day or have the package sent to a nearby Service Point of your choice.
9. Missing items
If your order has been delivered and you notice that some items are missing, please contact us using the dedicated button below.
To enable us to open an investigation with the courier, you will need to provide the following information:
- General photos of the package, preferably taken from different angles
- Photos of the contents
- Details of how the package was delivered
- Details of the condition of the package at the time of delivery
Please also keep everything you received, including the cardboard box, until the investigation with the courier has been completed.
10. Is my shipment insured?
All products shipped by DHL are insured against theft and damage during transit from our warehouse to the delivery address.
11. Is a signature required upon delivery?
For all purchases made on moorer.clothing, the customer or an authorized adult will be required to sign for the delivery.
12. What should I do if the package is damaged when I receive it?
If your package is damaged upon delivery, we recommend accepting it conditionally and specifying the damage found. Please then contact our Customer Care team.
13. Where are products purchased from the Online Store shipped from?
Products purchased from our Online Store are shipped directly from the MooRER warehouse located in the province of Verona or from our mono-brand boutiques in Italy.
Orders placed in the United States are fulfilled by the MooRER warehouse located in the province of Verona, by our mono-brand boutiques in Italy, or by the MooRER warehouse located in New Jersey.
PAYMENTS
1. What payment methods are accepted?
You can pay for your order using the following payment methods:
CREDIT CARD
PAYPAL
APPLE PAY
GOOGLE PAY
SHOPYPAY
KLARNA
Not all payment methods may be available at the time of purchase.
The following credit cards are accepted:
DINERS
VISA
MASTERCARD
AMERICAN EXPRESS
MAESTRO
2. What are the terms and conditions for paying with PayPal?
PayPal payments are available in the United States, Canada, the United Kingdom, Ireland, Germany, France, the Netherlands, Spain, Italy, Belgium, Austria, Switzerland, Sweden, Norway, Denmark, Finland, Australia, New Zealand, Japan, Singapore, Hong Kong, South Korea, Taiwan, the United Arab Emirates, Chile, Argentina, and Peru.
3. Can I change the currency?
No. The currency is automatically set according to the shipping country and cannot be changed.
The order will be charged in the currency assigned to the shipping country. If your credit card is not denominated in the local currency, the final price will be calculated according to the exchange rate applicable on the date the credit card issuer processes the transaction.
4. When will I be charged?
Your credit card will be charged when the order is confirmed by our e-commerce system.
5. Why is my credit card or another payment method declined at checkout?
If you receive a notification stating that your payment method has been declined, please check that:
- Your card details or payment information have been entered correctly.
- The security code is correct.
- Your credit card has not expired.
If all the information above is correct, please contact your bank or payment service provider. If all the aforementioned information is correct, please contact your bank or payment service provider.