Terms of service

GENERAL INFORMATION

1. Contact Us

Our Customer Care team is available to assist you with any questions regarding your order or the website.

Telephone and WhatsApp support:

Our Customer Care team is available from Italy, Monday to Friday, from 10:00 a.m. to 6:00 p.m. CET.

+1 (213) 816-0848

Outside these hours and on Italian public holidays, please contact our team at customercare@moorer.it.

2. Do I need to register on moorer.clothing to place an order?

You do not need to register to make a purchase on moorer.clothing. However, we recommend creating a personal account so that you can track your orders more easily, check the status of refunds for returned items, and access exclusive services reserved for registered users.

3. What are the benefits of registering?

By logging in to your personal account, you can create your wishlist and view a summary of all your orders and returns.

4. Forgotten password

To reset your password, log in to your personal account, click “Password”, and then select “Reset Password.” Enter the email address used to register, and you will receive an email with instructions to reset your password.

5. How to subscribe to and unsubscribe from the newsletter

You can subscribe by entering your email address in the form at the bottom of the Home Page, or when creating your personal account.

To unsubscribe from the newsletter, click the “Unsubscribe” link at the bottom of any newsletter you receive, or update your preference in the “Settings” section of your personal account.

ONLINE ORDERS

1. Can I add products to an existing order?

It is not possible to change an order or add products to an order that has already been placed.

2. Are products purchased online covered by a warranty?

All products purchased online are covered by a two-year warranty.

3. Can I cancel or modify an order?

Once an order has been confirmed, we cannot guarantee that it can be cancelled or modified.

4. Can I change the delivery address after my order has been shipped?

Once an order has been confirmed, we cannot guarantee that the shipping address can be changed. If you need assistance or have any questions, we are here to help. Please contact our Customer Care team.